FAQ

No, we are not a pet store. Up & Away Pups consists of a group of nearly 30 loving and licensed families who remain committed to the same mission: raising the happiest and healthiest puppies and perfectly matching them with loving families.

Each of our parents is very special to us and we are committed to ensuring they are happy and healthy. All our mommies and daddies are either raised by us or were acquired through other reputable and certified USDA, AKC, CKC, and/or ACA registered breeders. Our dogs have regular wellness checks by our vet to make sure they are fit to breed and are healthy. At the point they are no longer fit to breed (due to age, etc.) they no longer bred. In which case, they live at our home until adopted out to a loving family or they stay in our family. Our doggies’ health and happiness is our number one priority and your puppy’s health and happiness is our number one guarantee!

Happtytail Puppies Health Guarantee

The term “teacup” or "micro" is simply another way of saying “teeny-tiny” in the breeder world. THERE IS NO SUCH THING AS A TEACUP OR MICRO BREED. A dog that is described as a teacup puppy at Up & Away Pups simply means we believe the pup will weigh 10 pounds or less when matured and a micro puppy will weigh 5 pounds or less when matured. Our teacup and micro requirements may be different than other breeders for the mere fact that there are no real teacup or micro standards and it is simply up to the breeders’ and the customers’ discretion to decide what to classify as a teacup or micro. We use the same formula for all of our pups when classifying one of our puppies as a teacup or micro. There is NO 100% GUARANTEE ON SIZE because it is 100% impossible to know exactly what size a grown dog will be. As breeders, we also must acknowledge the negative outlook many people have developed about teacup dogs due to untrue internet forums. The idea of a teacup dog is often accompanied by negative connotations regarding the health of a dog. We can assure you that a tiny dog is not going to be any less healthy than a larger one of its kind! We take every precaution to ensure our dogs are healthy and each puppy is checked by our vet routinely to ensure the puppies we are selling are in perfect condition for you to bring into your home!

Contact phone number 855-237-4133 and our email is info@upandawaypups.com.

VitaDawg is Up & Away Puppies' unique vitamin line. We give it to all our four legged family members. It has all the essential nutrients and minerals your puppy needs to be as healthy and happy as possible.

The puppies who are returned to us, as well as the retired mommies and daddies, all live at our home and are routinely vet checked until adopted out to new homes. There are many benefits to adopting a dog that has already passed the puppy phase and contrary to popular belief, the bond with their owners is just like that of a puppy you get at eight weeks! If you are interested in adopting a returned or retired dog, please check out our older doggie page.

Up & Away Pups, is a sister company to Happytail Puppies which began in 2005. Our goal has always been to raise quality puppies and place them in loving homes.

Yes, we can ship your pup through a trusted and professional ground-transport company or trusted airline that specializes in puppy care. We will not transport on holidays or weekends to ensure the safety of your puppy during his or her trip. To learn more check out our delivery information page.

Sadly, it is nearly impossible to make an accurate guess. We base the estimated weight off of the breed's typical size and the parents’ weight.

We are the breeders and the sellers of your puppy, which should be of extreme comfort to you, knowing your puppy NEVER LEAVES our care until they arrive at your home. All our pups are born and raised indoors at our homes, giving us the privilege to monitor the mommies and puppies throughout the day and night to ensure every doggy parent and puppy is getting the proper care it deserves. Since we raise each puppy, we know they are being raised in a clean, healthy, licensed, and inspected facility. Additionally, since the puppies are not being transported multiple times before arriving at their forever home, the risk of sickness and disease is significantly reduced and you won’t receive a puppy that is ill or filled with travel related anxiety. We know our puppies so well we can recommend a puppy/puppies for your family based on personality. Every puppy, in every litter, is personally given an exam from our vet. Our mommies, daddies and puppies, when age appropriate, take our VitaDawg supplement which includes all the necessary vitamins and minerals all doggies and puppies need as part of their daily diet. In addition to health care, we handle and interact with each of our doggies/puppies every day. This keeps them socialized, playful, happy, and feeling loved!

No, designer breed puppies do NOT come with registration papers, because they are not purebred puppies.

. The prices of our puppies are determined based on many variables, including but not limited to, the breed; the estimated adult size; the age; and the coloring. Because all of our puppies are vet checked before going to their new home, you can rest assured that our pricing does not reflect hidden health concerns. If you have any questions about a specific puppy and their pricing, please don’t hesitate to contact us at info@happytailpuppies.com or call us 855-237-4133.

Adding a puppy to any family is exciting and we encourage our customers to do their own research to find the breed that will fit their family best. However, we are very knowledgeable about the breeds we raise, therefore, we are more than happy to offer suggestions when needed. Additionally, you can find specific breed information on our website to assist you with this decision.

Happytail Puppies will be more than happy to take your puppy back, without a refund. Please do not take your puppy to a shelter Contact us directly to make arrangements.

In order to make your puppy transition as easy as possible, we recommend you do your research before you take your puppy home. However, we understand that unexpected things come up and the timing for a new puppy may no longer be right for your family. We care about our puppies and will accept them back into our family at any point you decide you cannot properly care for them anymore. If a puppy is brought back to us, under these circumstances, there will be no refund given. This is, in part, to encourage your due diligence regarding your choice in puppy, before taking one of our pups home. Secondly, once a puppy is returned to us we have a responsibility to have it checked by our vet. Once one of our pups is returned, regardless of its age, it will be re-listed under our doggie adoption page and they will live at our home until they are adopted out.

All of our available puppies will be listed on our site under the “Puppies” page. In order to provide the proper time and development with their mommy, each puppy is able to be taken home at 8-weeks of age. (Unless, of course, we need to keep your puppy longer due to its size, eating habits, etc.) This means that our puppies on our site are able to be reserved prior to this 8-week mark but will stay with us until then. We do our best to be as accurate as possible with our listings and all information should be current. If you are interested in a certain breed or specific puppy, your best bet is to email us your questions and we will get back to you as soon as we can! In many cases, we have puppies reserved before the litter arrives. If the breed you are looking for currently doesn’t have any puppies available, be sure to sign up on the waitlist so you will be the first to know when a new litter is available.

Your first step is to place your deposit online under the puppy of your choice or contact us to place your deposit! Our puppies are sold on a first come first serve basis in which we accept a $200 deposit to hold your puppy. (Your deposit also comes off the total price of your puppy.) Let us know which of our puppies you’ve fallen in love with so we can give you all necessary information and apply your deposit to your new puppy as soon as possible. We encourage you to schedule a visit to meet your new best. Once your puppy reaches a minimum of 8 weeks old, some breeds may require that we keep them longer, and have received all necessary shots and vet checks, you may take them home and pay any remaining balance. This will be done during a final pick up appointment in which you must contact us to schedule. We are looking forward to meeting you and your family!

Yes, you can pay with cash. Yes, multiple payments can be made, and arranged, during the time you are waiting to take your new puppy home. As of June 2019, we no longer accept personal checks.

It is impossible to guarantee an exact height and weight of any growing puppy and/or doggie, just like it is impossible to know the exact size a child will be as an adult. However, just like with people, we can make educated guesses based on the size of the parents and siblings. With dogs you can also use the breed specifications and the weight at 9-10 weeks to more accurately estimate the adult size. Each puppy comes with a range of weight that Up & Away Pups is confident they will stay between. Due to the fact we are seasoned, professional breeders ourselves, we have developed formulas over the years which takes all necessary variables into consideration to most accurately estimate the size a puppy will be as a matured dog. While we feel as though we are consistently accurate in our estimates, there is no 100% guarantee on size.

Up & Away Puppies requires a $200 non refundable deposit on any puppy you wish to reserve for your family. It is included in the cost of your puppy and is in place to weed out non-serious puppy owners and to hold your puppy for you! Deposits and reservations can occur anytime, even if we don’t have the breed in our nursery at the time. If you put down a deposit before a puppy is born, you will be put on the list of reservations and will be notified when a litter is born. They occur on a first-come-first-serve basis and therefore if you are extremely interested in a puppy, the sooner you make the deposit, the better. Please contact us with any questions you may have about this process.

Most of our customers put down their deposits before meeting the puppy based on pictures. Doing this is the most promising way to ensure you get the puppy of your choice due to the high demand for the breeds we have. If you are adamant about meeting your puppy first, feel free to set up an appointment prior to the deposit. However, we cannot hold the puppy for you unless the deposit has been officially made and therefore cannot promise you the puppy just because you have scheduled an appointment. Use your own discretion when making this decision and feel free to contact us with questions.

We are quality breeders, raising and connecting with people like you, to find the best possible homes for our pups. We are not a product store. This means that we will not have every breed at the same time nor will we have any breed all of the time. This also means that we cannot guarantee when a breed will become available. We know how excited you are, but please be patient with us. If the breed you are interested in is not listed on our site, feel free to contact us about it and we will give you our estimate of when they will be available based on previous estrus cycles and litters. Additionally, you can sign up on the specific breed page to be notified as soon as a litter is available.

Our puppies are wormed, as preventative maintenance at two, four and six weeks and are vaccinated at six weeks. You will receive your puppy’s medical records when you pick your puppy up, which you can take to your vet of choice.

There is no such thing as a true “hypoallergenic” dog because every dog is going to have dander. On the bright side, some breeds of dogs (including Poodles, Poodle crosses, Shih Tzu’s, Yorkies, and Maltese) are considered allergy-friendly because they shed considerably less than other breeds, therefore spreading less dander and causing less allergic reaction. If you have a dog allergy that you are aware of and concerned about, we HIGHLY recommend setting up an appointment to meet your puppy before they go home with you, to ensure that our allergy-friendly choices are friendly enough for your specific allergies.

When you come for your scheduled appointment to pick up your new puppy, please bring your ID, your valid method of payment, and a safe carrier.

Yes, all of our puppies will be microchipped. The fee for microchipping is already incorporated in their adoption fee. You will be provided a folder with all of your puppy’s information including their microchip and where to register their microchip. (We do not cover the price to register the microchip.)

If you are interested in a dog that is in the post-puppy phase, you should check out our older doggie page. While we specialize in puppies, we also have adults who have been returned to us because their families could no longer care for them and retired mommies and daddies. This means that, at times, we have adults of all ages for you to choose from. These dogs are all vet checked and well socialized, just like our puppies, the only difference is their age. Check out our older doggie page and contact us with any questions you may have about an older dog adoption!

Potty training is no fun and it definitely takes time and dedication to effectively train your puppy. With small breeds comes small bladders, and with small breed puppies comes even smaller bladders, so expect accidents at first! The best way to avoid these accidents is to strategically place puppy-pads in the area the puppy is staying and gradually begin moving them closer to the door. Pay attention to when your puppy eats and drinks so you can begin timing out their potty schedule. Once you start noticing your puppy walking over to the door or puppy-pad, begin letting them outside to go. Eventually they will get used to this routine and will patiently (or not so patiently) wait at the door when they just can’t hold it anymore! Don’t forget to give your puppy a reward and affection after they use the potty outside. The best way to train any dog is through positive reinforcement, not scolding. Chances are, when you yell at your dog for an accident on the floor, they will have no memory that the accident you’re pointing to is theirs and therefore your scolding does no good. Remember, potty training takes time. Be patient with your puppy and dedicate yourself to this training in order to have an accident-free doggy lifetime ahead of you! Call a Puppy Care Consultant to discuss possible training programs.

We understand that puppies are IRRESISTIBLE to play with, especially for children. However, it is important that your family provides a happy, harmonious homestead, as moving to a new home away from their mommy and littermates is already stressful enough. For at least the first week, limit playtimes to allow the puppy its own time to explore and rest. It is also important to avoid putting your puppy in confined areas as this can induce stress for the puppy when they are not used to the area. Lastly, it is very necessary to watch your puppy eat to make sure they aren’t avoiding the food bowl out of stress (which is very common in dogs, but can be detrimental to small puppies). We recommend feeding your puppy ad lib (provided 24/7) until the puppy has grown considerably. Since puppies require meals every 3 hours, this tactic means less work for you. However, you must still make the conscious effort to ensure your puppy is eating, don’t just assume they are! If your puppy seems like they are having a hard time adjusting and you are worried please don’t hesitate to email us with questions.

We are feeding our puppies Purina Pro Plan Focus Puppy Food. We also recommend other brands such as Iams Puppy Proactive Health and Royal Canin Small Bites.

Just because your puppy is sleeping a lot or not eating does not necessarily mean they are sick. However, it is always better to be safe than sorry! If it is a non-emergency but you’re still concerned, we recommend contacting us or calling a vet for on-phone advice before scheduling an appointment with the vet. If you are too concerned to opt for on-phone advice, take your puppy to the vet of your choice. Just keep in mind, all of our puppies are given a clean bill of health through our routine vet checks before going home with you and therefore we are unable to cover the costs of a vet visit after you take your pup home. Signs that should raise alarm in your puppy:

• Constant coughing or sneezing
• Discolored discharge from the eyes or nose
• Extensive lethargy and/or nauseous behavior

If your puppy is simply not eating on its own for a considerable time, you can force feed them by putting a very small amount of wet food on your finger and pushing it into your puppy’s mouth. As we continually emphasize, we promise our dedication to raising happy and healthy puppies for families to take home. Please don’t hesitate to contact us with any questions or concerns related to this promise.

Don’t be too concerned if your puppy is not eating unless there are other symptoms your pup is displaying. Chances are your new baby is just understandably nervous. However, puppies need to eat almost constantly. Therefore, this issue should not be ignored. Puppies often avoid eating when they are nervous or adjusting to a new environment and require excessive encouragement to get back on track. This often means giving them more delicious meals than their regular dog food at first. For puppies, meals with high protein are best to keep their growth healthy and constant. Some meals we recommend are Cesar wet puppy food and cooked chicken (for protein) with rice (for carbs). This food should always be mixed into their hard food so that they don’t get out of the habit of eating their intended routine puppy food. Keep in mind, puppies need a lot of food to grow. Therefore you should not worry about over feeding your pup. If the lack of appetite persists for a considerable amount of time or other symptoms emerge, you should take your puppy to the vet.

The best thing you can do for your puppy’s health and well-being is to provide lots of exercise, mental stimulation, and tons of essential nutrients. When selecting your dog food it is important to read the ingredients because not all dog foods are good for your dog. Avoid common ingredients such as corn, wheat, and beet pulp as your dog will not properly digest these. Aim for high protein ingredients such as chicken, fish, and beef. In addition to dog food, it is very important to give your dog vitamins to ensure they are getting all the essential nutrients they need. Up & Away Pups carries our own line of veterinary recommended and custom manufactured vitamins, called VitaDawg! We researched the nutrients dogs truly need and were shocked that common dog foods and vitamins were significantly coming up short. This prompted us to start our own line of vitamins to ensure our puppies are given the healthiest and happiest lives possible.