Refunds are given within 10 days of all medical documents or letter of explanation for refund requests being fully submitted. Refund does not include $200 non-refundable deposit. Be advised that once documents have been collected they will be submitted to, but not limited to, our medical and/or legal team. All sales are final and we only offer a replacement puppy per our warranty. (See our Health Guarantee).
Weight Guarantee (Term Teacup)
Our industry, including Up and Away Pups, uses the term "teacup" to describe smaller breed puppies. Please contact us directly if you are looking for a puppy that will mature to an approximate "specific" size. Our kennel will estimate your puppy's size to the best of our knowledge. The term "teacup" does not mean that your puppy will mature to a "specific" size.
Hereditary and Congenital Disorders
All Up and Away Pups will be vet checked before going to their new home. The vet check includes checking for hereditary and congenital disorders as well as a general health check. Please note smaller breeds have higher risks for disorders and health complications.
We request that when possible your puppy be picked up in person at Up and Away Pups. We realize in many situations, this isn't possible. If this is the case, please contact us for a quote and to make arrangements to schedule ground or flight delivery for your puppy.